Faq

We'd love to help you with your order, tell small boob jokes, provide fit guidance or even just give you compliments when you need it the most.

Chat on Facebook Messenger

Email pepsquad@wearpepper.com

Text +1 (781) 990-8425

At the time we only ship in the United States. If you live outside of the U.S, you may want to consider using a parcel forwarding service to have your Pepper products shipped to anywhere in the world.

We plan to expand internationally in the future. If you'd like to be the first to know when we do, sign up here. 

We are also stocked in retail stores in Europe and Australia.

Orders are shipped in 1-2 business days.

You'll receive an email notification with a tracking number once your package ships.

For orders placed within contiguous United States, standard USPS shipments are usually delivered within 7-10 business days. You might experience a few extra days in shipping timelines if you're located in Alaska, Hawaii or Puerto Rico.

We offer free, easy returns for all orders in U.S.

All merchandise must be in its original state:

Clean, undamaged and unwashed.

With all original tags attached 

Returns must be initiated within 14 days of receiving your order

You can use the prepaid USPS label that was already included in your package or request one here to send the products back to us. You will be refunded, excluding original shipping charges, to your original form of payment.

If you'd like an exchange for a different size, style or color, please return your original order for a refund and place a new order for your desired item.

Limitless Bra pre-orders are expected to ship in early April 2019. You will receive an email notification as soon as your order is fulfilled. Please note dates are not guaranteed and delays may occur (which would make us very sad as well).

You will be charged at the time of placing the pre-order. Your placing of a pre-order constitutes your express agreement of the company charging of your provided payment method at such time. You can cancel your pre-order at any time; our standard refund policy applies.

We will ship items in your order as they become available. If you have an item that is in stock in your order, we will do our best to ship that first. For faster shipping, we recommend a separate order for your Limitless Bra pre-order.

All You Bra backorders for sizes out of stock are expected to ship in April 2019. You will receive an email notification as soon as your order is fulfilled. Please note dates are not guaranteed and delays may occur.

We optimized our fit to better fit small busts; for example, Pepper cups are less deep than traditional cups.

We recommend trying the size you currently wear and ordering one other size that you think might fit you well. We offer free returns ;)

Check out our Fit Guide for more information. 

We listen closely to customer feedback to understand how we can improve sizing options. We've heard requests for smaller and bigger band sizes, and are working to bring these to you. Sign up for our email newsletter to hear about new sizes and product launches.

We offer free returns for an easy peasy shopping experience. See "Shipping & Returns" section.

As with any undergarment, we recommend taking the extra loving step to help them last:

Handwash: we know ain't nobody got time for that, but washing lightly with cold water and mild detergent by hand can help your bra maintain its shape and quality the longest.

Use bra laundry bag: When you can't hand-wash, these mesh bags provide protection for your delicates from ruff zippers and snags while in the laundry machine.

Air dry: Skip the dryer and lay your bra flat or on a rack. The harsh heat from the dryers can deform and wrinkle your bra.

Switch it out: Wearing the same bra every day puts a lot of stress on that garment. Having a several bras in rotation reduces daily wear and tear (and gives you more colors to chose from!).

Feel awesome wearing Pepper because 1) your boobs look great in it and 2) it was produced ethically.

Our garments are manufactured in Medellin, Colombia. If you've never been, we highly recommend visiting this beautiful place with lush mountains, warm hospitality and $1 fresh fruit juices (WHAT?!).

We picked this factory because of their dedication to quality craftsmanship, expertise in undergarments and social responsibility. We visited on-site, met their workers and saw their working conditions. They offer their employees fair wages, benefits and provide opportunities to single mothers and female heads of households.

We're inspired from small boobs, big dreams. We are a community of women who are not limited by their cup size. Unlike typical bra companies that design for the 'standard' size, we design for real bodies in the IBTC so it's always the perfect fit.

Pepper is a movement beyond bras -- we're redefining  body image standards and empowering women to celebrate the body they've got.

Our brand is inspired directly from our community: fun, feminine, unique. Like the spice, we are small, but fierce. We also love that pepper is an alliteration for 'petite'!

We currently are not available in stores in the U.S, but are interested in working with select retailers. Is there a place you usually shop from? Send them our way!

Have a bunch of bras that are gently used but you never wear? Swap them out for Pepper bras by donating them to Free the Girls and we'll give you 10% off your next Pepper order!

Free the Girls is a non-profit that empowers sex trafficking survivors to make a living wage by selling second-hand bras. Click here for donation drop off locations all over the U.S.

Snap a pic of you donating them and tag us on Instagram Stories. We'll DM you a code. Thanks for helping to recycle!

We're celebrating National Pancake Day by renaming it to National Flat Chest Day! Use code PANCAKES at checkout and we'll send you $4.65, the exact amount for a short stack of pancakes at IHOP.

Valid until March 12, 11:59pm MT. We will send $4.65 via Venmo to the email address you used to place your order within 2 business days. No affiliation with Venmo or IHOP.