We'd love to help you with your order, tell small book jokes, provide fit guidance or even just give you compliments when you need it the most.
If you don't fee like talking to a human today, your question may also be answered in our FAQs below.
Shipping & Returns
Do you ship internationally?
At the time we only ship in the United States. If you live outside of the U.S, you may want to consider using a parcel forwarding service to have your Pepper products shipped to anywhere in the world.
We plan to expand internationally in the future. If you'd like to be the first to know when we do, sign up here.
When will my order ship?
Our CEO, Jaclyn, packs all the orders herself! We expect all pre-orders to ship by the end of March. You'll receive an email notification with a tracking number once your package ships. Thank you for your patience!
How fast is shipping?
For orders placed within the contiguous United States, standard USPS shipments are usually delivered within 7-10 business days. You might experience a few extra days in shipping timelines if you are located in Alaska, Hawaii or Puerto Rico.
We do not offer expedited shipping at this time.
How do I make returns and exchanges?
We offer free, easy returns for all orders in the U.S.
All merchandise must be in its original state:
Please request your USPS pre-paid return label here to send the products back to us. You will be refunded, excluding original shipping charges, to your original form of payment.
If you'd like an exchange for a different size, style or color, please request a refund for your original order, and place a new order for your desired item.
I'm an Early Bird backer for your Kickstarter. How do I claim lifetime free shipping?
Thank you so much for being one of our 367 Early Bird backers! We couldn't have kick started Pepper without your support.
To claim your reward of lifetime free U.S shipping, please contact us with your backer number.
How does your bra fit compare with others brands?
We optimized our fit to better fit small busts; for example, Pepper cups are less deep than traditional cups.
We recommend trying the size you currently wear and ordering one other size that you think might fit you well. We offer free returns ;)
Check out our Fit Guide for more information.
When will you offer additional sizes?
We listen closely to customer feedback to understand how we can improve sizing options. We've heard requests for band size '30' and '28' and are working to bring these to you. Sign up for our email newsletter to hear about new size and product launches.
What if it doesn't fit?
We offer free returns for an easy peasy shopping experience. Please see the returns section above.
How should I care for my bras?
As with any undergarment, we recommend taking the extra loving step to help them last:
Where are your products manufactured?
Feel awesome wearing Pepper because 1) your boobs look great in it and 2) it was produced ethically.
Our garments are manufactured in Medellin, Colombia. If you've never been, we highly recommend visiting this beautiful place with lush mountains, warm hospitality and $1 fresh fruit juices (WHAT?!).
We picked this factory because of their dedication to quality craftsmanship, expertise in undergarments, and social responsibility. We visited on-site, met their workers and saw their working conditions. They offer their employees fair wages, benefits and provides opportunities to single mothers and female heads of households.
When will you release other styles and colors?
Soon! The All You Bra is just the beginning. Our mission is to solve ALL the clothing woes of small-chested women.
Sign up for our email newsletter to hear about new product launches.
What makes Pepper™ unique from other bra companies?
We're inspired by small boobs, big dreams. We are community of women who are not limited by their cup size. Unlike typical bra companies that design for the 'standard' size, we design for real bodies in the IBTC so it's always the perfect fit.
Pepper is a movement beyond bras -- we're redefining body image standards and empowering women to celebrate the body they've got.
Why are you called Pepper™?
Our brand is inspired directly from our community: fun, feminine, unique. Like the spice, we are small, but fierce. We also love that pepper is an alliteration for 'petite'!
If you'd like to work together on a collab, partnership, press interview or anything else fun, please contact us at firstname.lastname@example.org.
We're not hiring any full-time roles at the moment, but are always looking for creative people to do projects with us. Have an idea? We'd love to hear from you!