Faq

Contact us

We'd love to help you with your order, tell small boob jokes, provide fit guidance or even just give you compliments when you need it the most.

Shipping & returns

Do you ship internationally?

At the time we only ship in the United States. If you live outside of the U.S, you may want to consider using a parcel forwarding service to have your Pepper products shipped to anywhere in the world.

We plan to expand internationally in the future. If you'd like to be the first to know when we do, sign up here. 

We are also stocked in retail stores in Europe and Australia.

When will my order ship?

Orders are shipped in 1-2 business days.

You'll receive an email notification with a tracking number once your package ships.

How fast is shipping?

For orders placed within contiguous United States, standard USPS shipments are usually delivered within 7-10 business days. You might experience a few extra days in shipping timelines if you're located in Alaska, Hawaii or Puerto Rico.

How do I make returns and exchanges?

 We offer free, easy returns & exchanges for all orders in the U.S.

All merchandise must be in its original state:

Clean, undamaged and unwashed.

With all original tags attached 

Returns and exchanges must be initiated within 15 days of receiving your order

You will be refunded, excluding original shipping charges, to your original form of payment.

Please email us at pepsquad@wearpepper.com for a return label and let us know your order number and what items you're returning.

Pre-orders

When will pre-orders ship?

Items on pre-order are expected to ship by the end of July. You'll receive a shipping notification with a tracking link when your order ships.

Payment terms

You will be charged at the time of placing the pre-order. Your placing of a pre-order constitutes your express agreement of the company charging of your provided payment method at such time. You can cancel your pre-order at any time; our standard refund policy applies.

What if my order has non pre-order items?

We will ship items in your order as they become available. If you have an item that is in stock in your order, we will do our best to ship that first. For faster shipping, we recommend a separate order for your Limitless Bra pre-order.

Sizing

How does the fit compare with other brands?

We optimized our fit to better fit small busts; for example, Pepper cups are less deep than traditional cups.

We recommend trying the size you currently wear and ordering one other size that you think might fit you well. We offer free returns ;)

Check out our Fit Guide for more information. 

When will you offer additional sizes?

We listen closely to customer feedback to understand how we can improve sizing options. We've heard requests for smaller and bigger band sizes, and are working to bring these to you. Sign up for our email newsletter to hear about new sizes and product launches.

What if it doesn't fit?

We offer free returns for an easy peasy shopping experience. See "Shipping & Returns" section.

Product

How should I care for my bras?

As with any undergarment, we recommend taking the extra loving step to help them last:

Handwash: we know ain't nobody got time for that, but washing lightly with cold water and mild detergent by hand can help your bra maintain its shape and quality the longest.

Use bra laundry bag: When you can't hand-wash, these mesh bags provide protection for your delicates from ruff zippers and snags while in the laundry machine.

Air dry: Skip the dryer and lay your bra flat or on a rack. The harsh heat from the dryers can deform and wrinkle your bra.

Switch it out: Wearing the same bra every day puts a lot of stress on that garment. Having a several bras in rotation reduces daily wear and tear (and gives you more colors to chose from!).

Where are your products manufactured?

Feel awesome wearing Pepper because 1) your boobs look great in it and 2) it was produced ethically.

Our garments are manufactured in Medellin, Colombia. If you've never been, we highly recommend visiting this beautiful place with lush mountains, warm hospitality and $1 fresh fruit juices (WHAT?!).

We picked this factory because of their dedication to quality craftsmanship, expertise in undergarments and social responsibility. We visited on-site, met their workers and saw their working conditions. They offer their employees fair wages, benefits and provide opportunities to single mothers and female heads of households.

General faqs

What makes Pepper unique from other bra companies?

We're inspired from small boobs, big dreams. We are a community of women who are not limited by their cup size. Unlike typical bra companies that design for the 'standard' size, we design for real bodies in the IBTC so it's always the perfect fit.

Pepper is a movement beyond bras -- we're redefining  body image standards and empowering women to celebrate the body they've got.

Why are you called Pepper?

Our brand is inspired directly from our community: fun, feminine, unique. Like the spice, we are small, but fierce. We also love that pepper is an alliteration for 'petite'!

Are you available in stores?

We currently are not available in stores in the U.S, but are interested in working with select retailers. Is there a place you usually shop from? Send them our way!

PROMOS

Free the Girls: Give 1, Get 10%

Have a bunch of bras that are gently used but you never wear? Swap them out for Pepper bras by donating them to Free the Girls and we'll give you 10% off your next Pepper order!

Free the Girls is a non-profit that empowers sex trafficking survivors to make a living wage by selling second-hand bras. Click here for donation drop off locations all over the U.S.

Snap a pic of you donating them and tag us on Instagram Stories. We'll DM you a code. Thanks for helping to recycle!

Working together

lf you'd like to work together on a collab, partnership, content or anything else fun, please contact us at hello@wearpepper.com.     

Open positions