We'd love to help you with your order, tell small boob jokes, provide fit guidance or even just give you compliments when you need it the most.
If you don't feel like talking to a human today, your question may also be answered in our FAQs below.
Shipping & Returns
Do you ship internationally?
At the time we only ship in the United States. If you live outside of the U.S, you may want to consider using a parcel forwarding service to have your Pepper products shipped to anywhere in the world.
We plan to expand internationally in the future. If you'd like to be the first to know when we do, sign up here.
When will my order ship?
Orders are shipped in 1-2 business days. You'll receive an email notification with a tracking number once your package ships.
How fast is shipping?
For orders placed within the contiguous United States, standard USPS shipments are usually delivered within 7-10 business days. You might experience a few extra days in shipping timelines if you are located in Alaska, Hawaii or Puerto Rico.
We do not offer expedited shipping at this time.
How do I make returns and exchanges?
We offer free, easy returns for all orders in the U.S.
All merchandise must be in its original state:
- Clean, undamaged and unwashed
- With all original tags attached
- Returns must be initiated within 14 days of receiving your order
Please request your USPS pre-paid return label here to send the products back to us. You will be refunded, excluding original shipping charges, to your original form of payment.
If you'd like an exchange for a different size, style or color, please return your original order for a refund and place a new order for your desired item.
Our warehouse address is 7003 E. 47th Avenue Drive, #A900, Denver, CO 80216
I'm an Early Bird backer for your Kickstarter. How do I claim lifetime free shipping?
Thank you so much for being one of our 367 Early Bird backers! We couldn't have kick started Pepper without your support.
To claim your reward of lifetime free U.S shipping, please create an account with the same email address you backed the Kickstarter campaign with and use code 'BREASTFRIENDS4EVER' at checkout.
Holiday Stock Up Sale 12/20-12/27
Promotion automatically applied at checkout. Valid December 20, 2019 to December 27, 2019 11:59pm MT. Offer cannot be combined with other promotions, or applied to previous purchases, gift cards, or redeemed for cash. Minimum spend must be met for the promo to apply. If you use the promotion and return an item from your order that brings the cost of your order under the minimum spend, this may mean that the amount you're refunded for the returned item is adjusted.
How does your bra fit compare with others brands?
We optimized our fit to better fit small busts; for example, Pepper cups are less deep than traditional cups.
We recommend trying the size you currently wear and ordering one other size that you think might fit you well. We offer free returns ;)
Check out our Fit Guide for more information.
When will you offer additional sizes?
We listen closely to customer feedback to understand how we can improve sizing options. We've heard requests for band size '30' and '28' and are working to bring these to you. Sign up for our email newsletter to hear about new size and product launches.
What if it doesn't fit?
We offer free returns for an easy peasy shopping experience. Please see the returns section above.
How should I care for my bras?
As with any undergarment, we recommend taking the extra loving step to help them last:
- Handwash: We know ain't nobody got time for that, but washing lightly with cold water and mild detergent by hand can help your bra maintain its shape and quality the longest.
- Use a bra laundry bag: When you can't hand-wash, these mesh bags provide protection for your delicates from rough zippers and snags while in the laundry machine.
- Air dry: Skip the dryer and lay your bra flat or on a rack. The harsh heat from dryers can deform and wrinkle your bra.
- Switch it out: Wearing the same bra every day puts a lot of stress on that garment. Having several bras in rotation reduces daily wear and tear (and gives you more colors to choose from!).
Where are your products manufactured?
Feel awesome wearing Pepper because 1) your boobs look great in it and 2) it was produced ethically.
Our garments are manufactured in Medellin, Colombia. If you've never been, we highly recommend visiting this beautiful place with lush mountains, warm hospitality and $1 fresh fruit juices (WHAT?!).
We picked this factory because of their dedication to quality craftsmanship, expertise in undergarments, and social responsibility. We visited on-site, met their workers and saw their working conditions. They offer their employees fair wages, benefits and provides opportunities to single mothers and female heads of households.
When will you release other styles and colors?
Soon! The All You Bra is just the beginning. Our mission is to solve ALL the clothing woes of small-chested women.
Sign up for our email newsletter to hear about new product launches.
What makes Pepper® unique from other bra companies?
We're inspired by small boobs, big dreams. We are community of women who are not limited by their cup size. Unlike typical bra companies that design for the 'standard' size, we design for real bodies in the IBTC so it's always the perfect fit.
Pepper is a movement beyond bras -- we're redefining body image standards and empowering women to celebrate the body they've got.
Why are you called Pepper®?
Our brand is inspired directly from our community: fun, feminine, unique. Like the spice, we are small, but fierce. We also love that pepper is an alliteration for 'petite'!